Last Updated: February 19, 2026

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1. Introduction

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This Privacy Policy applies to the resolvtools.com website (the “Website”), our mobile and desktop applications, including the Resolv app, and our hardware devices, including but not limited to InSite Pro (collectively, the “Products”). These Products are owned, operated, or controlled by Resolv (“Company,” “our,” “we,” or “us”).

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This Privacy Policy covers how Resolv collects, uses, discloses, and stores information about you when you access or use our Products, services, or any other solution provided by us (collectively, the “Services”). By using our Products or Services, you agree to the terms of this Privacy Policy. If you do not agree, you must not access or use any of our Products or Services.

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2. What Information We Collect and How We Collect It

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In order to provide our Products and Services and ensure they operate correctly, we collect various types of information, including information that identifies you as an individual (“personal information”).
 

Information You Provide to Us:

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• Contact & Account Data: When you sign up for an account, register a device, or contact us, we collect your name, email address, business association, profession/trade, and any other information you voluntarily provide.

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• Visual Content: With your permission, we access images and photographs on your device(s) to enable features within the Resolv app.

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• Location & Connectivity: With your permission, we access GPS location data to tie measurements to specific locations and use Bluetooth to connect your Device(s) to our hardware (like InSite Pro) for data sharing and capture.

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• Transaction Data: When you purchase Products through our partners (e.g., Shopify, PayPal), we receive shipping and billing information to fulfill your order.
   

Information We Automatically Collect:

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• Usage Data: We collect IP addresses, browser types, device identifiers, and details on how you interact with our Website and apps.

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• Analytics & Tracking: We use tools like Google Analytics, Microsoft Clarity, and Google Firebase to track user behavior, heatmaps, and session replays.

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• Cookies: We use cookies to identify you when you return to our Sites. Our online data partners may associate your activity with your email or home address to send relevant communications. You may opt out at https://app.retention.com/optout.
   

3. How We Use The Information We Collect
 

We use your information to operate our business and provide the best possible experience with our Products. Specifically:

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• Services & Support: To maintain your account, process transactions, and provide technical support.

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• Product Improvement: To analyze trends and usage data to refine our hardware and software.

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• Communications and Marketing: When you access our Sites, sign up for an account, or purchase a Product, we use your information (including your email address) to send you communications and marketing materials regarding our Products. This may include updates, special offers, and news via mail, email, and SMS.

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• Behavioral Advertising: We share information about your interactions with our Sites with advertising partners (like Google, Facebook, and TikTok) to provide targeted advertisements that may interest you.

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4. Who We Share Your Information With

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We do not rent or sell your personal information to third parties. We share information only in the following cases:

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• Vendors & Service Providers: With partners who help us send emails, process payments, or perform data analytics.

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• Business Transactions: In the event of a merger, acquisition, or sale of assets.

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• Legal Requirements: When required by law, subpoena, or to protect our legal rights.

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5. Your Rights and Choices

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Regardless of your location, we provide tools for you to manage your data:

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• Access & Correction: You may review or update your personal data through your account settings.

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• Marketing Opt-Out: You can opt out of marketing emails at any time by clicking the “Unsubscribe” link. For SMS, reply “STOP”.

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• Targeted Advertising: You can opt out of targeted ads via the following:

  • Google Ads Settings

  • Facebook Ad Settings

  • Microsoft/Bing Personalized Ads

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6. Security

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We maintain physical, technical, and administrative safeguards consistent with industry standards to protect your data. While we strive for 100% security, no method of transmission over the internet is completely secure.

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7. Children

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Our Products are not directed at children under 13. If we learn we have collected information from a child under 13 without parental consent, we will delete it promptly.

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8. How To Contact Us

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For any questions regarding this policy or your data, please contact:

support@resolvtools.com

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9. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time based on changes to applicable laws and regulations or other requirements applicable to us, changes in technology, changes to our collection or use of information, or changes to our business. Reekon reserves the right, in its sole discretion, to change, modify or otherwise alter this Privacy Policy at any time, with or without notice. Unless otherwise specified, any changes or modifications will be effective immediately upon posting of the revised policy on the Website or other notice to you, and your continued use of any of our Reekon Package Solutions after such posting or notice will constitute your agreement to be bound by such modified policies. You should from time to time review this Privacy Policy to understand the terms and conditions that apply to your use of our Reekon Package Solutions. This Privacy Policy will always show the ‘last modified’ date at the top.  If you do not agree to the modified policy, you must stop using our Reekon Package Solutions.